AI has arrived in every office, whether IT approved it or not. Employees paste contracts into chatbots, install browser extensions that promise to summarize meetings, and connect AI agents to email and file shares. At the same time, attackers are using AI to move faster than ever.
Protecting a business in 2026 means two things at once: stopping AI-accelerated attacks, and putting sensible guardrails around how your own people use AI. This special feature explains how BITS does both with CrowdStrike Falcon Complete and hands-on AI policy work.
CrowdStrike Falcon Complete: a 24/7 security team on every device
Falcon Complete combines the CrowdStrike Falcon platform with CrowdStrike's own team of experts who monitor, investigate and fix threats around the clock.
- Endpoint protection and EDR that stops malware, ransomware and hands-on-keyboard intrusions.
- Identity threat protection that flags stolen credentials, suspicious logins and privilege abuse, the main goal of most phishing.
- Managed response where analysts isolate a device and remediate it remotely, usually within minutes.
- Threat hunting informed by CrowdStrike's intelligence on the groups using AI in their campaigns.
Why AI guardrails are now a security issue
Uncontrolled AI use creates real exposure:
- Confidential client data, source code or financials pasted into public AI tools.
- Unvetted AI browser extensions and desktop apps with broad access to email and files.
- AI agents and copilots that can see far more data than the user should, because file permissions were never cleaned up.
- Prompt injection, where malicious content tricks an AI assistant into leaking data or taking actions.
- Compliance gaps with HIPAA, SOC 2, CMMC and client contracts that restrict where data can go.
The BITS AI guardrails engagement
We help you write and enforce a practical policy, not a document that sits in a drawer:
- Discovery. Find out which AI tools are actually in use across your devices, browsers and SaaS apps.
- Acceptable use policy. Define approved tools, what data can and cannot be shared, and who signs off on new AI apps.
- Data access cleanup. Tighten Microsoft 365 and Google Workspace permissions before rolling out Copilot or Gemini, so AI only sees what each user should.
- Technical enforcement. Use Falcon, browser controls and DLP settings to block unapproved apps and risky extensions, and alert on sensitive uploads.
- Training. Short, practical sessions so staff know how to use AI safely and how to spot AI-generated scams.
- Ongoing review. AI tools change monthly. We revisit the policy and controls on a regular schedule.
The result
Your team gets to use AI to work faster, with clear rules and controls in place, while CrowdStrike's experts and BITS watch for the attacks AI makes easier. This is a separate, opt-in engagement scoped to your environment and is not included in existing managed IT or cybersecurity agreements unless agreed in writing.
Request a proposal to talk through CrowdStrike Falcon Complete and an AI guardrails policy for your business.
