Co-Managed IT Support in Boston
Keep your internal IT lead. Add the bench strength, coverage and tooling of a full department.
Who It's For
You Have IT. You Just Don't Have Enough of It.
Most Boston companies between 40 and 400 people end up in the same place: one or two capable internal IT people who are permanently underwater. Tickets pile up, onboarding slips, and the projects that actually move the business keep getting pushed a quarter.
Co-managed IT fixes the math instead of the org chart. Your internal lead keeps ownership of strategy, vendor relationships and anything institution-specific. We take the volume - day-to-day tickets, provisioning, patching, after-hours and vacation coverage - so your person stops being a queue and starts being an architect.
How We Split the Work
A Clear Line, Written Down
Tier 1 and 2 to us: password resets, Microsoft 365 and Google Workspace issues, laptop problems, printer and conference room gremlins, new hire setup, offboarding.
Escalations and roadmap to your lead: anything involving your line-of-business apps, budget, or internal politics stays with the person who understands them.
Shared: documentation, security baselines and change control. We work inside your systems and your naming conventions - you keep every credential, tenant and license in your own name.
Coverage you can't staff alone: nights, weekends, holidays, PTO and the two weeks your IT lead is finally offline.
What Changes in 90 Days
Measurable, Not Vague
First response times drop because someone is always on the queue. Onboarding becomes a checklist that runs the same way every time. Patch and endpoint compliance stops being a spreadsheet someone reconstructs before an audit.
You also get reporting your leadership can read: ticket volume by category, time to resolution, recurring root causes, and where the next hour of engineering time is best spent.
And because our model is usage-based, you're not buying a fixed seat count you'll outgrow or overpay for. You pay for the support your team actually consumes.