PLANS & PRICING
Starter IT Package
Basic CyberSecurity
Pro CyberSecurity
Enterprise Features
Frequently Asked Questions
Most frequent questions and answers
What is included in the Starter IT Package?
The Starter IT Package provides essential IT support, including remote helpdesk access, system monitoring, antivirus protection, cloud backup, and basic cybersecurity measures. It’s designed for businesses looking for foundational IT assistance to support daily operations and protect against common threats.
How do I know which package is right for my business?
We recommend the Starter IT Package for general IT needs, while the Basic and Pro CyberSecurity Packages are tailored for organizations with heightened cybersecurity needs. Our Enterprise Features Package offers fully customizable support for complex requirements. If you’re unsure, feel free to contact us for a consultation.
Can I switch plans as my business grows?
Yes, you can easily upgrade or adjust your plan as your business needs evolve. Our flexible structure allows you to scale services up or down, ensuring you always have the right level of support.
Is there a minimum contract term?
No, we offer both fixed and hourly pricing options with no long-term contracts, allowing you to choose the level of commitment that fits your business best.
How is pricing calculated for each plan?
Pricing is based on a per-person rate for each service package. The cost is straightforward, with no hidden fees, so you can easily budget for IT support as your team grows.
What kind of support does BITS provide for remote teams?
We offer comprehensive remote support, including real-time monitoring, remote provisioning, helpdesk services, and system health reports, to keep your remote team productive and secure wherever they are.
How does BITS handle data security and recovery?
Our packages include cloud backup, advanced threat detection, and data recovery services to protect critical information and quickly restore data in the event of an incident.
Can BITS work with my existing IT team?
Absolutely. Our services can complement and enhance your current IT setup, and we’re experienced in working alongside in-house teams to provide additional support as needed.
Do you provide on-site support?
Yes, our Enterprise Features Package includes on-site support options for businesses requiring a physical presence. We work closely with you to determine the best schedule and type of on-site support for your needs.
What industries does BITS specialize in?
We work with a variety of industries, including Biotech, SaaS, Non-profit, Manufacturing, and Startups. Our experience enables us to tailor our solutions to the unique needs of each sector.